Faq

Account Help

Firstly , it is requested to check your email ID and password correctly , try to refresh the page before trying again.

In case you log out , go to log in , forgot password , enter your e mail ID ,click on send password reset link , check your email inbox or spam , click on the link to reset your password , enter your new password , confirm it and your password will be updated or you can go to profile information and change your password by entering new password and confirming password.

Item is what you download from designtemplate.io , End product is the product made after modifications made by you by putting skills and efforts and is diffrent in nature , Project is intended use of the item

Go to my account , visit profile information and you can make changes and update the account information

Go to my account , in the dropdown you will see a of list of items and a section named as "Downloads" and thats where you should be able to view your favourite products

The limit for downloading an item for free is one per day , you can download it by clicking on the download icon besides the heart shaped indicating favourite or by clicking on the image and then by selecting an option on your right hand side "Download Now "

Yes , everyday you can download one free template as well , there are ocassional discounts for existing customers which you can avail and

Payments

Firstly , it is requested to check your email ID and password correctly , try to refresh the page before trying again.

After discontinuing the subscription , you can use the assets downloaded during the time of subscription by renewing the license.

Yes , the subscription gets renewed automatically , you have to cancel the subscription in order to avoid deduction of fees

Refund

Yes , you can get a refund based on our refund policy , if you are eligible according to the policy you will shortly recieve your refund

No , if you have already paid for your subscription the subscription remains valid , after cancellation there is no renewal but existing subscription remains the same

Yes , you are eligible for a refund if there has been a mistake from our end and you request matches our refund policy

Author

Go to profile information , on your left hand side you will see a list in that click on the option "Become Author" enter necesssary details , read the terms & conditions and wait for approval as an author

After a customer buys an item made by an author either by licensing or subscription author will recieve royalties based on the sale.

Go to my account , click on profile information , go to author , click on my payouts / wallet you will be able to view the amount of royalties you have earned.

Go to my account , click on profile information , go to withdrawls, My Gateways , select withdrawl options , you can enter the amount you want to withdraw ,minimum withdrawl option is $50 , you can check your withdrawl history just below withdrawl amount and withdrawl option.

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